Frequently Asked Questions


Troubleshooting | WRFD-AM Live Streaming Help
Audio/Video Help | Hardware & Software Requirements
  • What are the minimum system requirements for the RealOne Player?

    The RealOne Player is currently available for Windows 98, Windows 2000, Windows ME, Windows NT 4.0 with Service Pack 4 or later, and Windows XP. See the chart below to ensure that your computer meets or exceeds the minimum system requirements.

    Operating System Windows 98, ME, 2000, NT 4.0 with Service Pack 4 or later, and XP
    CPU 233MHz Intel Pentium II processor
    RAM 64MB of RAM
    Modem (audio-only) 56Kpbs modem
    Sound Card 16-bit sound card and speakers
    Video Card 65,000-color video display card set to display at 800x600 (video)
    Browser IE 5.0 or later

    Click here to download the free RealOne player now!

    Note: For Macintosh users, please download The Free RealPlayer Player or please visit the RealAudio Player Archives to download an older version of the player. For more information about minimum and recommended system requirements, visit RealOne System Requirements page.

  • What are the minimum system requirements for the Windows Media Player 7.1?

    Windows Media Player version 7.1 is currently available for Windows 98, Windows 98 Second Edition, Windows 2000 or Windows ME. See the chart below to ensure that your computer meets or exceeds the minimum system requirements.

    Operating System Windows 98, Windows 98 Second Edition, Windows 2000 or Windows ME.
    CPU Pentium 166 megahertz processor
    RAM 32MB of RAM
    Modem (audio-only) 56Kpbs modem
    Sound Card 16-bit sound card and speakers
    Video Card 256-color video card

    Click here to download the free Windows Media Player now!

    Note: For Windows 95 or Windows NT4 users, please select version 6.4 from the select version drop down menu. For more information about minimum and recommended system requirements, visit Windows Media Player 7.1 System Requirements page.

Audio/Video Help | RealPlayer
  • How do I install the RealPlayer or Windows Media Player?

    Please visit Real.com to download your free RealOne Player.

    Please visit Microsoft.com to download your free Windows Media Player.

  • How do I configure Internet Explorer?
    Windows:
    1. Click on Tools, which is located on the IE 5 menubar.
    2. Select Internet Options.
    3. Click the Security Tab.
    4. Click on the Custom Level button.
    5. Configure the categories by following these steps:
      • Active X Controls and Plug-ins
        • Enable Download signed ActiveX controls.
        • Enable Run ActiveX controls and plug-ins.
        • Enable Script ActiveX controls marked safe for scripting.
    6. Cookies
      • Enable both options.
    7. Downloads
      • Enable File Download.
    8. Miscellaneous
      • Set Software channel permissions to Medium safety.
    9. Scripting
      • Enable all options.
    10. User Authentication
      • Skip this category.
    11. Click OK.
    12. Select the General Tab.
    13. Click the Settings button (located in the Temporary Internet Files category).
    14. Click the option marked - Every visit to the page.
    15. Click OK.
    16. Click the Delete Files button (located in the Temporary Internet Files category.)
    17. Click OK.
    18. Click the Apply button located at the bottom.
    19. Click OK.
    20. Click the Refresh icon on the toolbar and try the broadcast again.
    Macintosh:
    1. Click on Edit, which is located on the IE 5 menu bar.
    2. Click on Preferences.
    3. Under the Web Browser, click on Web Content.
    4. Enable all options in the Active Content section.
    5. Next click on Cookies under the Receiving Files section.
    6. Make sure that the selection for When receiving Cookies: is Never Ask.
    7. Click OK.
    8. Click the Refresh icon on the toolbar and try the broadcast again.
  • How do I configure Netscape Navigator?
    Windows:
    1. Click Edit, located on your Netscape toolbar.
    2. Select Preferences.
    3. Click the word Advanced. Make sure Advanced is highlighted.
    4. Enable the following options in the Advancedcategory by checking the boxes next to them:
      • Automatically load images.
      • Enable Java.
      • Enable JavaScript.
      • Java Script for Mail and News.
      • Enable style sheets.
    5. In the Cookies category, select Accept all cookies.
    6. Click the + sign to the left of the Advanced category.
    7. Select Cache under Advanced:
      • Click the Clear Memory Cache and Clear Disk Cache buttons. (Click OK after each button.)
      • Under the Document in cache is compared to document on network category, select Every time.
    8. Click OK.
    9. Click the Reload icon on the toolbar and try the broadcast again.
    Macintosh:
    1. Click Edit, located on your Netscape toolbar.
    2. Select Preferences.
    3. Click the word Advanced. Make sure Advanced is highlighted.
    4. Enable the following options in the Advancedcategory by checking the boxes next to them:
      • Automatically load images and other data types
      • Enable Java.
      • Enable JavaScript.
      • Enable Java Script for Mail and News.
      • Enable style sheets.
    5. In the Cookies category, select Accept all cookies.
    6. Activate the open arrow next to Advance to access additional functions
    7. Select Cacheunder Advanced.
      • Click the Clear Disk Cache Now button.
      • Under the Page in cache is compared to page on network, select Once per session.
    8. Click OK.
    9. Click the Reload icon on the toolbar and try the broadcast again.
  • Can I access broadcasts via WebTV?

    Currently WebTV Users are not able to listen to RealAudio files that are encoded with version 5 or later (G2), because of the limitations of WebTV. We apologize for the inconvenience. Here is a statement from WebTV:

    "WebTV has created a special version of the RealAudio Player, and it is bundled into their software updates. The most current version of WebTV is version 1.3. The Player they have included in this software equates to the RealAudio Player version 3.0. Note that an earlier version of WebTV had a version of the RealAudio Player that would not play RA files served by the RealServer version 4.0. This problem was fixed in the version 1.3 release of WebTV. We recommend that you update the WebTV software if you cannot play RA files from a number of RealAudio sites. To keep up with Player updates for WebTV, continue to upgrade the WebTV software."

    For additional help with WebTV, please visit help.webtv.net.

Audio/Video Help | Windows Media Player
  • How do I install the RealPlayer or Windows Media Player?

    Please visit Real.com to download your free RealOne Player.

    Please visit Microsoft.com to download your free Windows Media Player.

  • How do I configure Internet Explorer?
    Windows:
    1. Click on Tools, which is located on the IE 5 menubar.
    2. Select Internet Options.
    3. Click the Security Tab.
    4. Click on the Custom Level button.
    5. Configure the categories by following these steps:
      • Active X Controls and Plug-ins
        • Enable Download signed ActiveX controls.
        • Enable Run ActiveX controls and plug-ins.
        • Enable Script ActiveX controls marked safe for scripting .
    6. Cookies
      • Enable both options
    7. Downloads
      • Enable File Download .
    8. Miscellaneous
      • Set Software channel permissions to Medium safety .
    9. Scripting
      • Enable all options.
    10. User Authentication
      • Skip this category.
    11. Click OK.
    12. Select the General Tab.
    13. Click the Settings button (located in the Temporary Internet Files category).
    14. Click the option marked - Every visit to the page.
    15. Click OK.
    16. Click the Delete Files button (located in the Temporary Internet Files category.)
    17. Click OK.
    18. Click the Apply button located at the bottom.
    19. Click OK.
    20. Click the Refresh icon on the toolbar and try the broadcast again.
    Macintosh:
    1. Click on Edit, which is located on the IE 5 menu bar
    2. Click on Preferences
    3. Under the Web Browser, click on Web Content
    4. Enable all options in the Active Content section
    5. Next click on Cookies under the Receiving Files section
    6. Make sure that the selection for When receiving Cookies: is Never Ask
    7. Click OK.
    8. Click the Refresh icon on the toolbar and try the broadcast again
  • How do I configure Netscape Navigator?
    Windows:
    1. Click Edit, located on your Netscape toolbar.
    2. Select Preferences.
    3. Click the word Advanced. Make sure Advanced is highlighted.
    4. Enable the following options in the Advancedcategory by checking the boxes next to them:
      • Automatically load images
      • Enable Java
      • Enable JavaScript
      • Java Script for Mail and News
      • Enable style sheets
    5. In the Cookies category, select Accept all cookies.
    6. Click the + sign to the left of the Advanced category.
    7. Select Cache under Advanced.
      • Click the Clear Memory Cache and Clear Disk Cache buttons. (Click OK after each button.)
      • Under the Document in cache is compared to document on network category, select Every time .
    8. Click OK.
    9. Click the Reload icon on the toolbar and try the broadcast again.
    Macintosh:
    1. Click Edit, located on your Netscape toolbar.
    2. Select Preferences.
    3. Click the word Advanced. Make sure Advanced is highlighted.
    4. Enable the following options in the Advancedcategory by checking the boxes next to them:
      • Automatically load images and other data types
      • Enable Java
      • Enable JavaScript
      • Enable Java Script for Mail and News
      • Enable style sheets
    5. In the Cookies category, select Accept all cookies.
    6. Activate the open arrow next to Advance to access additional functions
    7. Select Cacheunder Advanced.
      • Click the Clear Disk Cache Now button.
      • Under the Page in cache is compared to page on network, select Once per session .
    8. Click OK.
    9. Click the Reload icon on the toolbar and try the broadcast again.
Audio/Video Help | MP3 Help
  • Common MP3 questions

    MP3 Help

    What are MP3's?

    MP3's are digital audio files that have been sized down while still maintaining their original sound quality. Before there were MP3's, digital audio files took hours to download. But on a 56K modem, most MP3's can download in just a few minutes. MP3's are widely recognized as the most popular format for storing and listening to music on the World Wide Web.

    What software do I need to play MP3's?

    Although you can play MP3's on just about any audio player, we recommend, Windows Media Player, RealPlayer, or Winamp.

    How do I save or download MP3s for later playback?

    There are a few different processes, depending on how your player is set up. After you click the Download link, the song should either save itself automatically to a temporary directory, or a personal folder or directory on your hard drive. Or you might get a pop-up prompting you to "Open the file" or "Save to Disk." In this case, choose "Save to Disk." Your computer will then ask you where you would like to save the file. Choose a destination you can remember so you can find the MP3 later.

    Most players have a settings area where you can specify how you'd like to download songs. Try playing around with these settings to see which process you like best.

    If you're still having trouble downloading MP3s, a quick solution is to right-click the Download link (or left click and hold if you're on Macintosh), left-click Save Link As or Save Target As, name the file and click save. You might also need to configure or "fine-tune" your browser settings.

    I saved an MP3 file, but I can't find it on my computer.

    Use your computer's Find command and type in *.mp3 as the file name, looking in all directories (C: for most computers). This tells the computer to look for any MP3 files on your hard drive. Your browser typically will save by default to a temporary folder like C:/temp or something similar. Many programs prefer you save downloads into their default folder, which can make finding songs a little confusing. You can avoid this situation by creating a new folder that you use to store all of your MP3 downloads. Or, choose to save all downloads to your desktop. Either way, your files won't get buried deep inside your computer where you can't find them.

    My download cut off. What do I do?

    If your dowload cuts off prematurely, go back to the download page and click on the download button again. A link to the download page is emailed to you after you complete your order.

    Is it safe to use my credit card?

    We utilize advanced Internet technologies to make online purchasing as secure as it is convenient. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

    Here we deal with online shopping issues every day, and believe that the risks are much lower than most offline situations while the benefits are far greater. Just relax and shop happily!

Troubleshooting | RealPlayer
  • Why can't I receive any content?

    The most common reasons for trouble receiving content are related to browser installation. It is very important that you have the correct browser version and that your browser is configured correctly.

    Please make sure that you have the correct browser version and that your browser is configured properly. It's extremely important that you configure your browser correctly.

    We recommend Internet Explorer 5.0 or higher.

    We recommend Netscape Navigator 4.0 or higher.

  • What if I am using AOL?

    You may encounter some technical difficulties while using the standard AOL browser. You will need to upgrade your browser to make it compatible. You may select from Netscape Navigator or Internet Explorer:

    Browser:

    Configuring your Browser:

    After downloading, install your browser and reboot your computer. Then, you must configure your browser.

  • Why are there stops or gaps while listening to broadcasts?

    Poor sound/video quality, excessive buffering, and/or delays in connectivity are all usually caused by stress or strain on the bandwidth your ISP provides for Internet connectivity. Please understand that many Internet users may be dialed in to your ISP, which can cause congested lines and use up most or all of the bandwidth.

    If you are accessing us through a LAN (Local Area Network), you may experience similar problems as a result of the number of users and/or PCs on your LAN. This condition is almost always temporary, and if you try back later, you will usually experience better results.

    You may also experience these types of problems when your computer's resources are limited.

  • Are you experiencing excessive buffering?

    Excessive buffering is the result of poor connectivity. Streaming audio is especially susceptible to congestion-related problems. You may be able to improve playback quality by making some buffering changes within your player:

    RealPlayer

    1. Click View, located on the RealPlayer toolbar.
    2. Select Preferences from the drop-down menu.
    3. Click the Connection tab.
    4. Select Buffer at least ____ seconds before playing. Fill in "15."
    5. Click OK .

    Windows Media Player

    1. Click Tools, located on the Media Player 7.1 toolbar.
    2. Select Options from the drop-down menu.
    3. Click the Performance tab.
    4. Select Buffer ____ seconds. Fill in "15."
    5. Click Apply.
    6. Click OK .
  • What if I'm behind a company firewall (RealPlayer only)?

    If you access the Internet through a proxy server (through a firewall), you will need to make the following changes.

    RealPlayer Configuration

    1. Click View, located on the RealPlayer toolbar.
    2. Select Preferences.
    3. In the Preferences window, click the Transport tab.
    4. Click Use Specified Transport.
    5. Click the RTSP Settings... button.
    6. Select Use HTTP only.
    7. Click OK
    8. Click the PNA Settings... button.
    9. Select Use HTTP only.
    10. OK.
    11. Select the Proxy tab.
    12. If you already know that your Web browser is configured to use a Web proxy, select the option labeled Use my Web browser's HTTP proxy. If you know the proxy address and port number, follow these directions:
      • Select Manually configure HTTP Proxy.
      • Insert the proxy address and correct port number, either 80 or 8080.
      • Click OK.
    13. Click View, located on the RealPlayer toolbar.
    14. Select Preferences from the Options menu.
    15. In the Preferences window, click the Performance tab.
    16. Make sure Best quality is selected.
    17. Select the Connection tab.
    18. Set the bandwidth to the appropriate LAN connection.
    19. Click OK.
  • Are you receiving a security warning or JavaScript error?

    Please make sure that you have the correct browser version and that your browser is configured properly.

    We recommend Internet Explorer 5.0 or higher.

  • Why does my audio sound too fast, too slow, scratchy or distorted?

    If the audio sounds too fast, too slow, too scratchy, or distorted, try changing the Performance settings in your player.

    RealPlayer:

    1. Select Preferences from the View menu.
    2. Click the Performance tab.
    3. Click the Settings button under Sound Card Compatibility.
    4. Click either Disable 16-bit Sound or Disable Custom Sampling Rates to modify the way your player and sound card interface.
  • Why am I having trouble accessing my favorite broadcasts?

    Your browser may be set to cache files so that it doesn't have to download the same files over and over. Our site is very dynamic and works better if files are not cached. Please follow the directions below to change this setting:

    Netscape Navigator 4.0 and higher:

    1. Click on Edit in the menu bar at the top of your browser.
    2. Select Preferences.
    3. Click Advanced in the left column.
    4. Select Cache under Advanced.
    5. Click Clear Memory Cache and Clear Disk Cache buttons.
    6. Under the section Document in cache is compared to file on network:, select Every time.
    7. Click OK.
    8. Reload/refresh your browser.

    Microsoft Internet Explorer 4.0 and higher:

    1. Click on View in the menu bar at the top of your browser.
    2. Select Internet Options.
    3. Under the Temporary Internet Files section, click on the Delete Files... button.
    4. Click OK.
    5. Click on the Settings... button.
    6. Under the section Check for newer versions of stored pages, select Every visit to the page.
    7. Click OK.
    8. Click OK.
    9. Reload/refresh your browser.

    Microsoft Internet Explorer 5.0 and higher:

    1. Click on Tools in the menu bar at the top of your browser
    2. Select Internet Options.
    3. Under the Temporary Internet Files section, click on the Delete Files... button.
    4. Click OK.
    5. Click on the Settings... button.
    6. Under the section Check for newer versions of stored pages, select Every visit to the page.
    7. Click OK.
    8. Click OK.
    9. Reload/refresh your browser.
  • Having trouble with the Play button?

    You may experience a glitch when you click a play button. Instead of the audio file opening and playing, a small text file may open. If this happens, please take the following steps:

    • Netscape 4.0 for Macintosh Users
      1. Copy the text in the file.
      2. Open your RealAudio Player.
      3. From the file menu, choose the Open Location option.
      4. Paste the text into the URL field.
      5. Click OK and the audio file will play.
  • Why do I get an audio message that states that you're having technical difficulties?

    If you receive this message, it's most likely because a problem has arisen with our audio feed. Rest assured that we're working to resolve the problem as quickly as we can.

  • RealPlayer error messages

    Click on an error number below for a more detailed description of the error. Descriptions provided by RealNetworks, the maker of the RealAudio Player and the RealPlayer.

    Error #1 General error. An unspecific error occurred.
    Error #2 Out of memory.
    Error #8 Invalid parameter. Unable to process request.
    Error #11 This document is not a RealAudio document.
    Error #12 Invalid RealAudio file version number.
    Error #14 Requested file not found. The link you followed may be outdated or inaccurate.
    Error #15 Unknown data format.
    Error #16 RealAudio file is missing the requested data chunk.
    Error #17 Cannot locate the requested interleaver.
    Error #18 Invalid socket error.
    Error #19 An error occurred while trying to connect to the RealAudio Server.
    Error #22 Requested server is not valid.
    Error #23 Requested URL is not valid.
    Error #24 An error occurred while reading data from the network.
    Error #25 An error occurred while writing data to the network.
    Error #26 Player cannot receive UDP data packets. You may wish to try the TCP data option in the Network Preferences. You may also want to configure your player to use a firewall proxy. Please contact your system administrator for more information.
    Error #27 Attempting to reconnect to the RealAudio server.
    Error #28 Server timeout. Server not responding.
    Error #29 Server disconnected. The server may be too busy or not available at this time.
    Error #30 Cannot resolve the requested network address.
    Error #31 Cannot open the network drivers.
    Error #33 You need a newer client to access this server. Please upgrade.
    Error #34 Not a Progressive Networks Audio protocol server.
    Error #35 You need a newer client to access this server. Please upgrade.
    Error #36 Connection closed. The host's version of the RealAudio Server is too old for this client.
    Error #38 File compression not supported. Cannot locate the requested RealMedia decoder.
    Error #39 Invalid decoder.
    Error #40 Decoder type mismatch. Cannot load the requested decoder.
    Error #41 Requested RealAudio Decoder cannot be found or cannot be used on this machine.
    Error #42 RealPlayer Decoder was not initialized before attempting to use it.
    Error #43 An error occurred during decoding.
    Error #45 Server alert.
    Error #46 Proxy status error.
    Error #47 Proxy invalid response error.
    Error #48 You need a newer client to access this proxy. Please upgrade.
    Error #49 Connection closed. The proxy is too old for this client.
    Error #50 Cannot open audio device.
    Error #51 Invalid protocol specified in URL.
    Error #52 Invalid option specified in URL.
    Error #53 Invalid host string in requested URL.
    Error #54 Invalid resource path string in requested URL.
    Error #55 Error locating Winsock Services.
    Error #72 This product is expired. Please upgrade to the latest version from http://www.real.com.
    Error #73 An error occurred while trying to record the clip. The clip was not recorded.
    Error #75 Requested Server does not support PerfectPlay.
    Error #76 PerfectPlay not supported for live streams.
    Error #77 An error occurred while recording clip to file.
    Error #78 PerfectPlay not allowed on this clip.
    Error #83 An error occurred accessing a temporary file.
    Error #84 An error occurred attempting to join multicast session.
    Error #85 An error occurred accessing a multicast session.
    Error #86 Player cannot receive UDP data packets from multicast session. You may wish to try the TCP data option in the Network Preferences. You may also want to configure your player to use a firewall proxy. Please contact your system administrator for more information.
    Error #87 No RealAudio Codecs have been installed on your system.
    Error #88 Your machine does not have enough CPU power to play this file in real time. If you are accessing a network link, you may try setting your bandwidth to a smaller value, since bandwidth usage is often related to playback complexity.
    Error #89 Server protocol less than 10, must reconnect in TCP mode for PerfectPlay to work.
    Error #90 Invalid hostname for HTTP proxy.
    Error #91 The source file contains an unsupported video format.
    Error #92 The source file contains an unsupported audio format.
    Error #93 Unable to initialize the video capture device.
    Error #94 The video capture device format is unsupported.
    Error #95 Unable to initialize the audio capture device.
    Error #96 The audio capture device format is unsupported.
    Error #97 Not enough resources to maintain live encoding.
    Error #98 The encoding engine is not initialized.
    Error #99 The requested codec was not found.
    Error #100 Codec initialization failed.
    Error #101 Invalid input video frame dimensions.
    Error #102 No Upgrade is available at this time.
    Error #103 The Upgrade Notification web site is not responding. Please try again later.
    Error #104 DNS lookup timed out.
    Error #105 TCP connection to the server timed out.
    Error #106 Player cannot receive audio data via TCP.
    Error #107 Player cannot receive audio data using PNA via HTTP.
    Error #108 Invalid Auto Transport Configuration setup.
    Error #109 Current Auto Transport Configuration settings succeeded connecting to the server and received data.
    Error #110 Content not available by HTTP.
    Error #111 File not found using HTTP.
    Error #112 Could not connect to server using HTTP.
    Error #113 Unsupported Internet Software.
    Error #115 Video for Windows not supported by OS.
    Error #116 RealVideo requires at least 256 color display
    Error #117 ClearVideo codec not supported in Windows 3.1 or Unix.
    Error #118 Microsoft DirectDraw (tm) and updated video drivers are required to view content in Full Screen mode.
  • Broadcasts are Currently Unavailable

    Please know that we attempt to make broadcasts available as soon as they are provided by the ministry. If a broadcast or broadcast format is shown as "Currently Unavailable", either the ministry has not yet provided us with that format for that broadcast yet, or there is a technical issue. We have alerts in place for when a technical issue occurs, therefore we ask for your patience if a streaming format is currently unavailable.

Troubleshooting | Windows Media Player
  • Why can't I receive any content?

    The most common reasons for trouble receiving content are related to browser installation. It is very important that you have the correct browser version and that your browser is configured correctly.

    Please make sure that you have the correct browser version and that your browser is configured properly. It's extremely important that you configure your browser correctly.

    We recommend Internet Explorer 5.0 or higher.

    We recommend Netscape Navigator 4.0 or higher.

  • What if I'm using AOL?

    You may encounter some technical difficulties while using the standard AOL browser. You will need to upgrade your browser to make it compatible. You may select from Netscape Navigator or Internet Explorer:

    Browser:

    Configuring your Browser:

    After downloading, install your browser and reboot your computer. Then, you must configure your browser.

  • Why are there stops or gaps while listening to broadcasts?

    Poor sound/video quality, excessive buffering, and/or delays in connectivity are all usually caused by stress or strain on the bandwidth your ISP provides for Internet connectivity. Please understand that many Internet users may be dialed in to your ISP, which can cause congested lines and use up most or all of the bandwidth.

    If you are accessing us through a LAN (Local Area Network), you may experience similar problems as a result of the number of users and/or PCs on your LAN. This condition is almost always temporary, and if you try back later, you will usually experience better results.

    You may also experience these types of problems when your computer's resources are limited.

  • Are you experiencing excessive buffering?

    Excessive buffering is the result of poor connectivity. Streaming audio is especially susceptible to congestion-related problems. You may be able to improve playback quality by making some buffering changes within your player:

    RealPlayer

    1. Click View, located on the RealPlayer toolbar.
    2. Select Preferences from the drop-down menu.
    3. Click the Connection tab.
    4. Select Buffer at least ____ seconds before playing. Fill in "15."
    5. Click OK .

    Windows Media Player

    1. Click Tools, located on the Media Player 7.1 toolbar.
    2. Select Options from the drop-down menu.
    3. Click the Performance tab.
    4. Select Buffer ____ seconds. Fill in "15."
    5. Click Apply.
    6. Click OK .
  • Are you receiving a security warning or JavaScript error?

    Please make sure that you have the correct browser version and that your browser is configured properly.

    We recommend Internet Explorer 5.0 or higher.

  • Why am I having trouble accessing my favorite broadcasts?

    Your browser may be set to cache files so that it doesn't have to download the same files over and over. Our site is very dynamic and works better if files are not cached. Please follow the directions below to change this setting:

    Netscape Navigator 4.0 and higher:

    1. Click on Edit in the menu bar at the top of your browser.
    2. Select Preferences.
    3. Click Advanced in the left column.
    4. Select Cache under Advanced.
    5. Click Clear Memory Cache and Clear Disk Cache buttons.
    6. Under the section Document in cache is compared to file on network:, select Every time.
    7. Click OK.
    8. Reload/refresh your browser.

    Microsoft Internet Explorer 4.0 and higher:

    1. Click on View in the menu bar at the top of your browser.
    2. Select Internet Options.
    3. Under the Temporary Internet Files section, click on the Delete Files... button.
    4. Click OK.
    5. Click on the Settings... button.
    6. Under the section Check for newer versions of stored pages, select Every visit to the page.
    7. Click OK.
    8. Click OK.
    9. Reload/refresh your browser.

    Microsoft Internet Explorer 5.0 and higher:

    1. Click on Tools in the menu bar at the top of your browser
    2. Select Internet Options.
    3. Under the Temporary Internet Files section, click on the Delete Files... button.
    4. Click OK.
    5. Click on the Settings... button.
    6. Under the section Check for newer versions of stored pages, select Every visit to the page.
    7. Click OK.
    8. Click OK.
    9. Reload/refresh your browser.
  • Why do I get an audio message that states that you're having technical difficulties?

    If you receive this message, it's most likely because a problem has arisen with our audio feed. Rest assured that we're working to resolve the problem as quickly as we can.

  • Windows Media error messages

    Click here to see a full list of Media Player error messages.

  • Broadcasts are Currently Unavailable

    Please know that we make broadcasts available as soon as they are provided by the ministry. If a broadcast or broadcast format is shown as "Currently Unavailable", either the ministry has not yet provided us with that format for that broadcast yet, or there is a technical issue. We have alerts in place for when a technical issue occurs, therefore we ask for your patience if a streaming format is currently unavailable.